Shipping policy

Shipping Policy

Last Updated: January 2022

At Maison Aphrodite, we are committed to delivering your order as efficiently and carefully as possible. Please review the following Shipping Policy before placing your order.

By placing an order with Maison Aphrodite, you acknowledge and agree to the terms outlined below.

Order Processing

Swimwear

Most swimwear orders are processed within 1–5 business days before shipment.

Processing times may vary during promotional periods, holidays, collection launches, or periods of high demand.

Handmade & Made-to-Order Dresses

Maison Aphrodite specializes in handmade and made-to-order garments that are individually produced after an order is placed.

Production typically requires 15–30 business days before shipment.

Production timelines depend on:

  • Current production workload

  • Fabric availability

  • Craftsmanship requirements

  • Seasonal demand

  • Order volume

Production times are estimates only and are not guaranteed.

Made-to-order production begins shortly after an order is confirmed and may not be cancelled once production has commenced.

Estimated Delivery Times

The following delivery estimates apply after an order has been processed and shipped.

United States

7–12 Business Days

Canada

7–12 Business Days

Europe

7–14 Business Days

Rest of the World

Please contact us at hello@aphroditemaison.com prior to ordering for estimated shipping times.

Delivery estimates displayed on product pages are provided for convenience only and are not guaranteed delivery dates.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided directly by the shipping carrier.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries when required.

Shipping Delays

Maison Aphrodite shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Customs inspections

  • Customs clearance procedures

  • Carrier delays

  • Transportation disruptions

  • Labor strikes

  • Government actions

  • International events

  • Public holidays

  • Local delivery issues

  • High seasonal shipping volumes

Shipping delays do not qualify for:

  • Order cancellations

  • Refunds

  • Compensation

  • Chargebacks

  • Reimbursement of expenses

All delivery dates are estimates only.

Customs, Duties & Taxes

Maison Aphrodite covers import duties and taxes for many destinations whenever possible.

However, customs regulations vary by country and cannot be guaranteed.

Customers remain responsible for any customs-related charges imposed by local authorities, including but not limited to:

  • Import duties

  • Customs fees

  • Brokerage fees

  • Storage charges

  • VAT

  • Local taxes

Maison Aphrodite is not responsible for delays caused by customs processing.

Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Please verify all information before submitting your order.

Maison Aphrodite is not responsible for delivery issues resulting from:

  • Incorrect addresses

  • Missing apartment numbers

  • Missing postal codes

  • Incomplete delivery information

  • Customer entry errors

Additional shipping fees may apply if reshipment becomes necessary.

Address Changes

Shipping address changes may be requested before an order has been dispatched.

Once an order has been shipped, transferred to a carrier, or tracking information has been issued, shipping information cannot be modified.

No exceptions can be made once the shipment is in transit.

Lost, Delayed or Stolen Packages

Once a shipment has been accepted by the carrier, responsibility for delivery rests with the carrier.

Maison Aphrodite is not liable for:

  • Carrier delays

  • Lost packages confirmed as delivered

  • Stolen packages

  • Delivery errors made by the carrier

  • Packages delivered to the address provided by the customer

Customers should contact the shipping carrier directly regarding delivery-related claims whenever applicable.

Refused Deliveries & Abandoned Packages

Packages that are:

  • Refused by the recipient

  • Returned without authorization

  • Abandoned during customs clearance

  • Unclaimed from a postal facility

  • Returned due to customer-provided address errors

shall be considered Abandoned Packages.

Abandoned Packages are not eligible for:

  • Refunds

  • Exchanges

  • Replacements

  • Store Credit

Maison Aphrodite is under no obligation to recover, store, reship, or compensate for abandoned merchandise.

Limited Edition Collections

Certain Maison Aphrodite collections are produced in limited quantities.

This includes, but is not limited to:

  • Mediterranean Collection

  • Retro Collection

  • Capsule Collections

  • Exclusive Releases

Once sold out, these collections may not be restocked.

Customers are encouraged to place orders promptly to avoid disappointment.

Force Majeure

Maison Aphrodite shall not be liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Severe weather

  • Pandemics

  • Government restrictions

  • Customs actions

  • Transportation disruptions

  • Labor disputes

  • Power outages

  • International conflicts

Such events shall not constitute grounds for cancellation, refund, compensation, or liability claims.

Contact Us

For shipping-related questions, please contact:

Maison Aphrodite Customer Care
Email: hello@aphroditemaison.com

By placing an order with Maison Aphrodite, you acknowledge and agree to this Shipping Policy and all related store policies and terms of service.